Refund policy

Refund & Exchange Policy

Last updated: September 2026

At CHRIYA, we carefully inspect and pack every order before dispatch. We want you to have a smooth shopping experience, so please read our Refund & Exchange Policy carefully before placing your order.

1. Refund Policy

CHRIYA does not provide refunds to the original payment method, bank account, UPI, card, or cash.

If a return is approved under the conditions mentioned below, the eligible amount will be provided only as Store Credit that can be used on our official website.

Store Credit is not transferable or redeemable for cash.

Store Credit may be provided in the following situations:

Product is lost in transit.
Product is received damaged or defective, subject to verification and a valid unboxing video.
An approved return is accepted by CHRIYA under the applicable return conditions.

Store Credit will NOT be provided for:

Change of mind.
Incorrect size selected by the customer.
Products that do not fit due to incorrect size selection.
Products that have been worn, washed, altered, damaged, or used.
Products without their original tags or packaging.
Any return/exchange request that does not meet the conditions of this policy.

2. Store Credit Details

Approved Store Credit will be issued within 24 hours after the returned product is received and successfully passes our quality check.
Store Credit will be provided digitally through the customer's registered email address and/or mobile number.
Store Credit will be valid for 30 days from the date of issue.
The Store Credit value will generally reflect the eligible sale value of the returned product.
Shipping charges and COD charges, if applicable, are non-refundable and will not be included in Store Credit.
Store Credit cannot be exchanged for cash or transferred to another person.

3. Exchange Policy

We accept exchanges subject to the conditions below.

Size Exchange

If you have selected the wrong size, you may request a one-time size exchange, subject to availability.

The exchange request must be raised within 48 hours of delivery.
The product must be unused, unwashed, unworn, and unaltered.
All original tags, labels, and packaging must be intact.
The customer must provide clear photographs of the product when requested for verification.
A ₹200 exchange fee applies. This covers the reverse pickup and delivery of the replacement product.
The exchange process will begin after the original product has been picked up and received/approved as per our quality check.
Exchange is permitted only once per order.
The replacement product will be dispatched after the returned product is successfully verified.
No cash refund or refund to the original payment method will be provided for a size exchange.

Product Availability

All exchanges are subject to stock availability.

If the requested size is unavailable when the exchange request is processed, CHRIYA may offer:

An alternative size/product, where applicable; or
Store Credit, valid for 30 days.

4. Damaged, Defective or Wrong Product

If you receive a product that is torn, damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.

Mandatory Unboxing Video

A complete and continuous unboxing video is mandatory for damaged, defective, or wrong-product claims.

The video must clearly show:

The sealed package before opening.
The complete opening/unboxing process.
The product received.
The defect, damage, tear, or discrepancy clearly.

The video should be recorded from the beginning, before the package is opened, without cuts or edits.

Claims without a valid unboxing video may not be accepted.

Once the claim is verified and approved, CHRIYA may provide a replacement/exchange or Store Credit, depending on the circumstances and product availability.

Products that have been worn, washed, altered, damaged, or returned without original tags will not be eligible.

5. Return Conditions & Quality Check

For any approved return or exchange:

The product must be unused, unworn, and unwashed.
All original tags and labels must remain attached.
The product must be returned in its original packaging, where applicable.
The product must not have any perfume, makeup, stains, alterations, or other signs of use.
All returned products are subject to a quality check (QC).
If a returned product fails our quality check, the return/exchange may be rejected.
Products rejected due to failing QC may be sent back to the customer, with applicable shipping charges payable by the customer.

6. Reverse Pickup & Exchange Charges

For an approved size exchange, a ₹200 exchange fee will apply. This covers the reverse pickup of the original product and delivery of the replacement product.

We provide reverse pickup through our courier partners for serviceable locations across India.

If reverse pickup is not available at your pincode, you may be required to self-ship the product to the address provided by CHRIYA.

In such cases:

The ₹200 exchange fee will not apply.
The customer will be responsible for the cost of self-shipping the original product to CHRIYA.
A ₹100 delivery charge will be applicable for shipping the exchanged/replacement product to the customer.
The ₹100 delivery charge will be payable by the customer.
Shipping charges paid by the customer for self-shipping the original product are non-refundable.

Example: If your pincode does not support our reverse pickup and you self-ship the product to us, you only pay ₹100 for delivery of the replacement product, instead of the standard ₹200 exchange fee.

7. Sale & Promotional Products

Products purchased during sale, discount, clearance, or promotional offers may have different eligibility conditions.

Unless specifically mentioned otherwise on the product or offer page, sale/clearance/promotional products are not eligible for size exchange or return.

8. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled through the standard cancellation process, and the applicable Refund & Exchange Policy will apply.

9. Important Notes

Please check our size chart carefully before placing your order.
We do not support repeated exchanges for the same order.
Exchange requests are subject to product availability and quality-check approval.
Courier delays, weather conditions, operational disruptions, or other circumstances beyond CHRIYA's reasonable control may affect delivery or exchange timelines.
CHRIYA reserves the right to reject requests that do not meet the conditions of this policy.